News


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Response to government paper on civil justice co-operation as the UK exits the EU

Chief Ombudsman Lewis Shand Smith comments on the government paper: Providing a cross-border civil judicial cooperation framework.

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Change to EU roaming charges

Find out more about the change to EU roaming charges and what to do if you believe you have been billed incorrectly by your mobile provider.

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Revised Memorandum of Understanding between property redress schemes published

The three government approved redress schemes - The Property Ombudsman (TPO), Ombudsman Services: Property and The Property Redress Scheme - have today issued a revised version of their Memorandum of Understanding (MOU).

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Complaints up to 5.3 million as Scottish consumers vote with their feet

Scottish consumers made 5.3 million complaints last year (up 4%) as a third say they’re more likely to take action against poor service, our latest Scottish CAM report reveals.

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Response to Citizens Advice report on alternative dispute resolution in the UK

Chief Ombudsman Lewis Shand Smith comments on Citizens Advice's report on alternative dispute resolution - Confusion, gaps and overlaps

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Response to Ofgem back-billing proposal

Chief Ombudsman Lewis Shand Smith comments on Ofgem's new back-billing proposal.

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Energy complaints fall by a third in 2016

The total number of energy complaints dropped from around 5 million in 2015 to 3.5 million complaints in 2016 - the lowest point in three years.

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Response to Ofgem story about switching increase

Switching is an important tool for consumers to get the best energy deal they can, and is up by nearly 30%.

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Consumer Action Monitor 2017

The fourth annual Consumer Action Monitor reveals growing disillusionment among consumers, and, for the first time, highlights the business cost of poor customer service.

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New energy complaints tool for small businesses

Citizens Advice has launched a new energy complaints tool especially for small businesses. Bring your complaint to us and we will investigate your case for free.

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National Consumer Week 2016

This year's National Consumer Week is about being switched on to consumer rights relating to faulty or unsafe electrical goods. Chief Ombudsman Lewis Shand Smith comments.

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GB Energy Supply advice for complainants

This post may help consumers who have an unresolved complaint about the supplier.

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Older energy customers vote with their feet - and switch

New research reveals 78% of the over-65s have switched energy supplier at some point. But a significant minority choose to ‘suffer in silence’ when they have a problem.

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Cooperative Energy agrees to pay £1.8m - our response

Chief Ombudsman Lewis Shand Smith comments on the announcement that Co-operative Energy has agreed to pay £1.8m.

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Response to Ofcom investigation of Vodafone

Chief Ombudsman Lewis Shand Smith comments on the announcement that Ofcom has fined Vodafone £4.6m.

Know Your Rights

Students missing out by not knowing their rights

New research reveals students miss out on £262m a year because they do not know their rights. Find out more and access our free advice guide for students.

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Ombudsman response to Ofgem's survey on how suppliers handle complaints

Chief Ombudsman Lewis Shand Smith Comments on Ofgem’s survey on how energy suppliers handle complaints.

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Rising fees stop complaints

Both customers and companies are being priced out of taking legal action against businesses that owe them money due to rising court fees.

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Domestic General appoints Ombudsman Services to handle complaints

Leading UK appliance care specialist Domestic & General has appointed Ombudsman Services to provide ADR to its customers.

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Ombudsman response to Ofgem's CMA announcement

Lewis Shand Smith, Chief Ombudsman at the Energy Ombudsman, has welcomed the latest announcement from Ofgem regarding their approach to the remedies of the CMA.