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New dialogue launched into Ombudsman for housing

Ombudsman Services (OS) has today announced that it will withdraw from complaints handling in the property sector as it launches a major dialogue with consumers to help tackle an ‘imbalance in power’ in the housing sector.
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BBC TV Licensing appoints Ombudsman Services to handle complaints

We have been appointed by BBC TV Licensing as the final escalation point in its complaint handling process. Chief Ombudsman Lewis Shand Smith comments.
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Ombudsman Services shines as it's named Contact Centre of the Year 2017

Ombudsman Services has been named winner of the Call North West Contact Centre of the Year (100+) award for 2017.