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Appointment of single rail ombudsman good news for passengers, says Ombudsman Services

Ombudsman Services has welcomed the appointment of a single ombudsman for the rail industry, hailing the announcement of the model as positive news for passengers.
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Fix “baffling” housing complaints system, government urged

The government is facing calls to simplify the system of consumer complaints in housing and property, as new research illustrates the “baffling patchwork” of schemes involved.
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Future Energy customers: refund of credit balance

At the time Future Energy went into administration some customers may have had a credit balance on their Future Energy account. Green Star Energy will honour all outstanding credit balances for current and past customers.