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Comment on Ofgem's Iresa announcement

This morning, Ofgem announced that it has banned Iresa from taking on new customers, increasing existing customers’ direct debits and asking them for one-off payments for up to three months until it resolves customer service issues.
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Bad service causes more shoppers to ‘walk out’

According to the fifth annual CAM report, consumers ignored 78 million issues last year, an increase of three million from 2016.
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Ombudsman services calls for consumers to share their housing complaints

Ombudsman Services has launched Building Balance, a dialogue being run to look at how consumers can be better protected by improving how complaints are handled in the housing sector.